Privacy Policy 

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number, shipping and billing address.
  • Order Information: Products purchased, payment method (not card details), order history.
  • Payment Details: Processed through third-party providers (e.g., PayPal, Tabby, Mada). We do not store your credit card information.
  • Account Data: If you create an account, we store your login credentials securely.
  • Usage Data: IP address, browser type, device info, pages visited, and cookies.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Send order confirmations and updates.
  • Improve our website performance and customer experience.
  • Market our products (only if you opt-in).
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data. We share data only with:

  • Payment processors (for secure transactions).
  • Shipping partners (SMSA, DHL, etc.).
  • IT and analytics tools (Google Analytics, Meta Ads, etc.).
  • Government authorities if legally required.

4. Your Rights

You have the right to:

  • Access or update your personal information.
  • Request deletion of your data (where applicable).
  • Opt-out of marketing emails at any time.
  • Request a copy of the data we hold about you.

5. Cookies & Tracking

We use cookies to:

  • Enable core website functionality (e.g., cart, login).
  • Analyze performance and usage behavior.
  • Serve relevant ads through retargeting.

You can control cookies via your browser settings.

6. Data Security

We implement strong security measures to protect your data, including:

  • HTTPS encryption.
  • Secure servers and firewalls.
  • Limited access to personal data by authorized staff only.

7. Third-Party Links

Our website may include links to external websites (e.g., social media). We are not responsible for their privacy practices.

8. Children's Privacy

Our site is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Policy Updates

We may update this policy at any time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

For any privacy-related questions or requests, contact us at:

Email: Info@batchroastery.com